We are seeking an Account Manager to work with a focused cohort of the reseller transacted book of business, driving revenue growth through strategic cross-sell and upsell initiatives, and building long-term relationships with customers. The incumbent would be responsible for helping customers adopt the solution with ease, optimizing their product experience, and guiding them to internal support teams if needed.
Requirements
- Develop and manage relationships with large customers from ICX book of business
- Build and nurture strong relationships with managers and decision-makers in these large accounts
- Drive revenue growth by identifying upsell and cross-sell opportunities
- Research customer contracts and purchasing history to figure out expansion opportunities
- Devise customized connect strategy based on the account plan
- Engage customers daily via Teams/Video calls to conducting extensive account reviews
- Lead negotiations and pricing discussions to achieve mutually beneficial outcomes
- Address any issues or concerns promptly to maintain positive client relationships
- Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams
