Solution Architect

Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos.

For Implementations:

• Ensures individualized solution incorporates clients’ and Acxiom’s overall business strategy and technical vision.

• Engages in all solution communications with client and engage in its progress throughout the implementation phase.

• Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production.

For existing clients:

• Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries.

• An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components.

• They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.

DUTIES AND RESPONSIBILITIES

Solution Delivery & Design

• Lead and support projects for existing Acxiom clients and new logo customers, including ongoing solution consulting and enhancement management

• Design and implement scalable Acxiom solutions aligned to client objectives and Acxiom’s overall solution vision

• Translate business requirements into high-quality solution designs that meet functional, technical, and operational needs

• Gather stakeholder requirements and convert them into process flows and actionable solution plans

• Evaluate solution approaches based on cost, compatibility, usability, and scalability

Solution Architecture & Ownership

• Own the accuracy, quality, integrity, and long-term sustainability of client solution architecture

• Develop, maintain, and evolve client solution roadmaps, incorporating technical direction and standard Acxiom components

• Ensure solutions consistently meet performance expectations and service level agreements (SLAs)

Client Engagement & Communication

• Partner with clients using a consultative approach to guide solution strategy and execution

• Communicate effectively with mid- to senior-level stakeholders, tailoring messaging to technical and non-technical audiences

• Translate complex technical concepts into clear business value and outcomes

• Anticipate obstacles and proactively recommend solutions that balance client needs, feasibility, scalability, and business objectives

Technical Leadership & Execution

• Provide technical leadership across implementations, enhancements, modifications, and issue resolution efforts

• Lead design creation, requirements elicitation, and planning with limited guidance from senior architects

• Operate as a fully functional, self-directed contributor across projects and major change initiatives

• Collaborate with cross-functional teams to drive process improvements, research, and solution optimization

Support & Issue Management

• Provide Tier 3 technical support, including researching and resolving complex solution issues

• Monitor project and enhancement progress to identify risks, challenges, and optimization opportunities

Process Improvement & Standards

• Apply and promote adherence to Acxiom standards, methodologies, and best practices

• Identify and drive process improvements that enhance efficiency, profitability, and client value

• Maintain deep knowledge of Acxiom Delivery Methodology, including design, project management, and change management

Organizational & Product Knowledge

• Develop expertise in Acxiom’s organizational structure, tools, Delivery Methodology, and Solution Center Framework

• Maintain knowledge of Acxiom products, services, and industry trends to align client needs with available solutions

• Share best practices, case studies, and lessons learned across teams

• Provide feedback to product and business teams to enhance offerings and meet evolving client needs

Leadership & Collaboration

• Demonstrate leadership within implementations and major projects

• Provide guidance and mentorship to team members involved in solution delivery

• Partner with account management and internal teams to communicate solution value and drive client success

Pre-Sales Support

• Contribute to pre-sales efforts including solution scoping, estimation, and feasibility assessments

SUPERVISORY RESPONSIBILITIES

This position does not have direct reports but may mentor less experienced associates in the role.

QUALIFICATIONS

Required

• Minimum 2 years experience in technical roles and/or architect roles

• Minimum 2 years experience with database marketing, direct marketing or interactive marketing environments

• Minimum 2 years experience working in an external client facing environment

• Minimum 2 years experience with change management procedures

Preferred

• Minimum 4 years of Acxiom experience