About ACD Connect
ACD Connect began its journey as a specialized division of ACD Direct, a company with a rich history dating back to 2003. What started as a solution for PBS and NPR stations to manage pledge drive calls has evolved into a sophisticated virtual call center powerhouse. Recognizing the need for a flexible, scalable workforce, the company pioneered a remote-first model long before it became a global standard. This innovative approach allowed them to tap into a vast pool of talent across the United States, breaking free from the constraints of traditional brick-and-mortar call centers.
Today, ACD Connect stands as a vital link between non-profit organizations and their donors. By leveraging a proprietary scripting engine and custom-built reporting tools, the company ensures that every interaction is handled with precision and care. Their unique model empowers a core team of dedicated professionals while managing a massive network of over 1,000 remote agents. This structure not only provides unparalleled scalability for large-scale fundraising campaigns but also offers meaningful work-from-home opportunities for individuals seeking flexibility. The company's commitment to 'connections, not just contacts' continues to drive their success in the non-profit sector.
FAQs
- When was ACD Connect founded?
- ACD Connect was founded in 2014.
- Who is the CEO of ACD Connect?
- Noah Rosales is the CEO.
- What industries or markets does ACD Connect operate in?
- ACD Connect operates in the following markets: Nonprofit Fundraising Services, Virtual Call Center Services, Contact Center Outsourcing (BPO), Donor Engagement and Donor Communications, Telefundraising Pledge Drive Call Management, Remote Workforce Work from Home Staffing, Call Center Technology (Scripting and Call Handling Tools), Reporting and Analytics for Call Centers, Public Media Support Services (PBS NPR), and Customer Experience (CX) Management.
- How many employees does ACD Connect have?
- ACD Connect has 11-50 employees.
- Where does ACD Connect have employees?
- ACD Connect has employees in United States.
- Is ACD Connect hiring?
- Yes, ACD Connect has 7 open remote jobs.
- Does ACD Connect support remote work or working from home?
- Yes, ACD Connect is a remote-friendly company.
- What employee benefits does ACD Connect offer?
- ACD Connect provides 6 benefits to their employees.
- Does ACD Connect offer a four-day work week?
- No, ACD Connect does not offer a four-day work week.
- Is ACD Connect transparent about salaries?
- Yes, ACD Connect practices salary transparency, often including salary or compensation ranges in their job posts. They provide salary data for 1 role.
- What is ACD Connect's tech stack?
- ACD Connect has 3 technologies in their tech stack.
- What is ACD Connect's website?
- ACD Connect's website is acdconnect.com.
- Where can I find ACD Connect on social media?
- You can find ACD Connect on LinkedIn.
United States