Service Technician

• A positive and ‘can-do’ attitude – this role includes many challenges and obstacles, this will be a key part of the review and trial period

- Ability to work well under pressure

• Ability and willingness to follow guidance, coaching and instructions from technical team.
• Live and demonstrate the values of the company

- Interpersonal skills

Requirements

Key responsibilities, duties and tasks

• Carry out technical and repair work to all Accora supplied products
• Complete administrative work with in time scales
• Ensure that all clients are receiving an excellent level of customer service from Accora
• Assisting with some installs into care homes where required
• Make sure stock is managed on van to cater for all call outs
• Work with customer service team to arrange call outs in an effective manner
• Assisting the sales team with visits where required

Key goals and KPIs

- Exceptional customer feedback

General expectations

• Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses
• Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy
• Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
• Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision
• Adhere to relevant quality and regulatory requirements at all times

Qualifications and training

It is essential that the postholder has:

• Qualification to A-level standard or equivalent

It is desirable that the postholder has:

• Degree or equivalent in a relevant subject, such as

Experience and knowledge

It is desirable that the postholder has:

• Relevant product and industry knowledge

Skills and abilities

It is essential that the postholder has:

• Strong communication (oral and written) and numeracy skills
• Effective and confident telephone skills, with an excellent level of English
• Ability to work effectively both individually and in a team
• Ability to flourish in a competitive environment

· Good ICT skills

• Maintain excellent levels of personal appearance and hygiene at all times
• Attention to detail and compliance with company systems and processes
• Flexibility dealing with multiple and varying duties concurrently
• Ability to use initiative in a variety of challenging situations
• Ability to contribute to groups discussions in a thoughtful manner
• Ability to work methodically and fault find
• Prepared to stay overnight in hotels as necessary for maximum travel efficiency
• Drive with due care, attention and courtesy at all times
• Outlook and Word Processing skills

Other requirements

It is essential that the postholder has:

• Attention to detail, with good planning and organisational skills

· Drive and enthusiasm

• The potential to grow and develop in line with the business
• High degree of self-motivation and ambition
• Ability to influence and engage with colleagues, peers, key customers and prospects
• Positive, confident and determined approach

· Continuous improvement mindset

· Full driving licence

Benefits

Company van + laptop provided

Annual leave: 25 days per year + public holidays

Private medical healthcare cover

Training and development opportunities

About Accora:

We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.

If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.care

Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at [email protected]