Tribe Lead (Delivery Manager), 24 months contract

The Tribe Lead’s responsibilities focus on driving actions that secure profitability, enable sustainable services, and ensure delivery excellence across the Tribe’s project portfolio.

This is a 24 Months, fixed-term contract.

Business

• Profitability - Monitor direct margin across the Tribe’s projects, track performance, and take corrective actions when delivery capacity and financial results are not aligned.
• Conversion - Convert SQL30 opportunities into delivery engagements aligned with customer expectations.
• Industry Knowledge - Ensure industry knowledge acquisition and retention within the Tribe.
• Drive revenue growth with Business Development and Client Management, and support revenue retention with Client Partner for existing customers.
• Sustainable Business Model – actively identify and shape opportunities for Consultancy and Services, partnering with BizTech Consultancy, Business Development, and Client Management to transition from FTE-based work toward Services-led engagements.
• Customer satisfaction – engage regularly with clients, review project outcomes, and ensure feedback is collected, acted on, and reflected in improved delivery performance, measured through the cNPS objective.

People

• Functional staffing accountability – define project staffing needs, validate role fit, and ensure people are briefed on customer expectations and outputs, in collaboration with Chapter Capability Managers.
• Monitor team satisfaction - through the Team Mood Score, ensuring risks to engagement and motivation are identified and addressed.
• Plan succession for critical roles - within the Tribe and projects, ensuring continuity of delivery and reducing dependency on single points of failure.
• Feedback and competence alignment – provide structured feedback to Chapter Managers on individual delivery performance, highlight skill gaps, and signal competence needs for recruitment or development.

Operations

• Delivery excellence – oversee project setup and execution, ensure risks are identified and mitigated early, and verify that Chapter best practices, processes, and tools are consistently applied
• Ensure continuous forecast accuracy and actively contribute to the budgeting exercise at Tribe level.
• Maintain a growth continuity plan for the Tribe, including preparation and support for a potential Tribe split when it reaches the defined threshold.
• Act as the delivery escalation point for clients, ensuring issues are addressed and resolved in alignment with customer expectations and project objectives.
• Operational efficiency – maintain accurate portfolio reporting, align pipeline with available capacity, and drive continuous improvements to optimize resource utilization and delivery outcomes (measured through Operations KPIs: RAG Status, Delivery Markers, Client Success Stories)

• 7+ years of experience in IT services, including at least 3 years in delivery or people leadership roles
• Proven experience managing delivery portfolios exceeding EUR 2M in annual revenue and leading teams of 25+ professionals
• Strong client exposure, with demonstrated experience working with European enterprise clients, preferably within the Retail domain
• Solid understanding of delivery governance and operational frameworks, including Agile and PMO
• Excellent communication skills with full professional proficiency in English (C1 or higher) and German is a plus (C1 or higher)

As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace.

Additional information:

At Accesa you can:

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalized fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 21 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.