Account Manager, Affiliate Marketing (Fluency in Korean)

** Please Note That This Role Requires A Fluent Level Of Korean

The Account Manager is a remote, work from home position, as are all positions at Acceleration Partners (a structure central to our culture and our vision to change the work/life paradigm). Ideal candidates will reside in Singapore.

REGIONAL & LANGUAGE REQUIREMENTS:

The ideal candidate will have deep APAC knowledge with ability to speak and write fluent English and Korean.

THE ROLE:

Acceleration Partners is seeking an Account Manager with a foundation of affiliate marketing experience/knowledge. The seat will be responsible for managing client relationships with an enterprise level global advertiser. Primary focus on development of strategic recommendations to support client growth. Works with fellow account team to help lead and execute campaigns to ensure optimal results and superior quality. The role will be geared towards client efforts in the Korean/APAC region. This person will be accountable for ensuring client efforts take into consideration local nuances of the APAC region.

TOP 5 JOB RESPONSIBILITIES FOR ACCOUNT MANAGER:

1. CLIENT SERVICE AND COMMUNICATION - Serve as a regular point of contact for clients’ strategic and account questions, lead weekly client calls, send account reporting and manage resulting follow-up questions and communications. Manage challenging client situations with guidance from senior colleagues. Provide superior client service, develop and nurture excellent client relationships. Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+.
2. ACCOUNT STRATEGY – Oversee successful client programs by developing effective strategies and tactical plans for achieving client goals. Proactively offering new and innovation ideas to the overall program strategy.
3. STRATEGY EXECUTION – Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client. Perform general account management and monitor for fraud and affiliate compliance.
4. REPORTING AND ANALYSIS - Provide clients with regular reporting, analyze data to find opportunities and identify issues. Develop strategic program plans and present resulting data-driven insights and recommendations to clients.
5. LEAD, MANAGER AND HOLD YOUR TEAM ACCOUNTABLE – Manage and lead team member, supervise account activities, manage workloads and delegate projects accordingly. Deliver management coaching to staff in order to elevate and grow team capability, motivating A players and managing out poor performers.

WHAT SUCCESS LOOKS LIKE:

BY 6 MONTHS… the Account Manager is executing the day-to-day operations of affiliate program with little guidance from their Associate Director. Account Manager has formed strong relationships with key client contacts and are the main point of contact for clients’ strategic, account, and Korean/APAC regional questions. Challenging client situations are being managed with guidance from Associate Director. Client data is regularly being analyzed and used strategically in optimization, activation and recruitment campaigns. Client accounts are being handled effectively and strategically, without dropping any balls, and clients are aware of and pleased with this outcome. Clients are being serviced profitably with target bill rates being met, and client Net Promoter Scores are 8+.

BY 1 YEAR… the Account Manager is taking full accountability for the performance and success of their clients. Account efficiency has been maximized, and excellent strategic plans and communication is in place on all accounts, and recognized as a key to client success. Clients are being serviced profitably, all deliverables are A caliber, and Net Promoter Scores remain consistent at 8+.

QUALITIES OF THE IDEAL CANDIDATE:

• Has strong internal motivation to get the job done and done well
• Only provides superior results for clients and unsurpassed customer service
• Recognizes the importance of being engaged in their work and keeping clients engaged as well
• Possesses mature and measured judgment, and the ability to solve problems on their own
• Has incredible attention to detail and is capable of multi-tasking and coordinating several projects at once
• Possesses superior written and verbal communication skills
• Displays accountability, always meeting deadlines and keeping commitments
• Knows how to collaborate with team members in a remote environment
• Has confidence, poise, and eloquence in client meetings and difficult situations
• Thrives in a fast paced environment and enjoys bringing order to chaos
• Prioritizes competing objectives and manages time with skill
• Works independently with minimal supervision
• Experience working with global stakeholders with various cultural backgrounds

MINIMUM QUALIFICATIONS & SKILLS:

• Expert understanding of the Korean / APAC market
• Fluent in Korean and English (both written and oral)
• 3-8 years of online marketing, e-commerce, influencer marketing or affiliate marketing experience required
• Direct affiliate marketing experience (in-house, agency, network) preferred
• Digital Agency experience or Client Service experience a plus
• Knowledge of Affiliate Networks (Impact, Awin, etc.) preferred
• Bachelor’s degree required
• Ability to travel up to 20%
• Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
• Working knowledge of HTML, a plus
• Previous experience managing and motivating direct reports, a plus

WHY ACCELERATION PARTNERS?

Acceleration Partners is the world’s largest and first-to-market Partnership and Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, their global team of 300+ focuses on data-driven strategies that help connect brands to the right consumers through performance partnerships, traditional affiliate, influencer, performance PR, content and B2B partnership marketing. Serving over 200 brands with household names like Amazon, Target, Google, Warby Parker, Crocs, Reebok (to name a few) their diversified staff is creating what’s next in the industry by building balanced portfolios of high-performing partnerships. As the only truly integrated global partnerships agency, Acceleration Partners prides themselves on being on the cutting edge of new industry developments, and leveraging their proven expertise to bring unique solutions to the most complex challenges for brands who aim for growth.

Acceleration Partners is committed to having a diverse and inclusive culture. We would particularly welcome applications from black, Asian and other ethnic minority backgrounds, LGBTQ candidates, and candidates with a disability or who are neurodivergent.

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AP PERKS & BENEFITS - WHAT WE OFFER:

• 100% remote work for everyone
• Group medical, dental, and vision coverage insurance (with opt-out benefits)
• 401K with matching
• Open Paid Time Off
• Summer & Holiday company-wide shut-down weeks in July and December
• Volunteer and Birthday Time Off
• Focus Fridays
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowances
• Paid sabbatical leaves, donation matching, and more!!
• Benefits may vary based on employment status or country location.

*GLSDR