AbbottAB

Field Service Engineer - AMD Madrid

Abbott is a global healthcare company dedicated to helping people live their healthiest lives through comprehensive health solutions across medical devices, diagnostics, nutrition, and branded pharmaceuticals.

Abbott

Employee count: 1001-5000

Spain only

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Position: Field Service Engineer - AMD Madrid

Main Purpose of Job

  • Provide Abbot Molecular clients with a best in class customer experience.

  • Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues.

  • Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.

Minimum Requirements:

Scientific mindset.

Strong problem-solving skills, autonomy and resourcefulness.
Excellent customer service and communication skills.

Active listening abilities.

Diploma/College degree - University degree in relevant discipline is a plus.
Good knowledge of English - C1 (listening and writing). Additional language skills are an advantage.
1-5 years of related work experience or equivalent combination of education and work experience.

Willingness to travel in the assigned area. (Madrid, Iberia 50%)

Key Responsibilities

  • Installation and implementation of new systems in current and new customers sites.

  • Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)

  • Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.

  • Providing on-site customer support for software and hardware upgrade training.

  • Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.

  • Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.

  • Providing primary service and support to the defined territory.

  • Providing back-up service support outside of assigned territory as needed.

  • Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.

  • Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.

  • Reporting to Service Management, including spare part usage report.

  • Represent Abbott in a professional manner.

  • Inform Service Management about prep happened in use of Abbott products.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

AMD Molecular

LOCATION:

Spain> Avda. Burgos : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Spain +/- 0 hours

About Abbott

Learn more about Abbott and their company culture.

View company profile

Abbott is in the business of life, creating life-changing technology that enhances the lives of individuals and communities. For over 130 years, we have put science and innovation to work to help people live their healthiest lives. Our commitment is reflected in our broad portfolio of life-saving medical devices, nutrition, diagnostics, and branded generics that serve over 160 countries worldwide. We are a global leader in diagnostics, enabling rapid and accurate testing to ensure timely healthcare delivery.

Our mission is to help you live your best life, both now and in the future. From devices that improve health outcomes in diabetes management to advanced medical solutions for heart health, Abbott is dedicated to improving health globally. We operate on principles of balance, diversity, and patient-centric solutions, making significant investments in research and development to continually innovate in a rapidly changing healthcare landscape. With approximately 114,000 employees committed to our vision, we are shaping the future of health with a focus on sustainability and social responsibility.

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Abbott

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