United States onlyIt’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
Job Description:
Reports to:
Director Automotive Administration
Primary Duties and Responsibilities:
Provides oversight and leadership for the Approved Auto Repair (AAR) and Battery program. Responsible for the day-to-day management of the Club’s Repair Programs and Battery programs to include analysis, development and successful deployment of all related programs in support of Club and department objectives.
Provides leadership to the Field team to ensure that business consultative advice and recommendations are provided to the AAR repair facilities and Battery program in relationship to new products and services.
Oversees and participates in the committee process for approval of new facility appointments and cancellations and ensures investigation and resolution of member auto service complaints. Provides direction, trains, develops, coordinates and coaches ERS Field Management staff in the recruiting, investigation and monitoring of approved facilities.
Participates in the strategic planning for the long-term success of the Repair Program business line; collaborates with senior level management, executive management, and operational resources to ensure strategy, planning and delivery approach will achieve the desired end results.
Promotes new products and services for AAA members and AAR facilities, including those associated with the AAA’s Connected Car Strategy and Member Vehicle Relationship Management (MVRM). Serves as the automotive liaison with Club resources including Marketing and Insurance, as well as a resource with the AAA National Office staff for AAR program, Connected Car and MVRM, and repair initiatives.
Responsible for expanding and maintaining the network of Battery Service Providers and develops the Battery Service program into a core service within ERS delivery providing unsurpassed customer service.
Develops strategies, proposals and industry business relationships, and collaborates as necessary to create or leverage programs developed by Auto Club Group, AAA National and others to provide compelling value that strengthens AAA relevance with our members. Ensures that programs meet and/or exceed AAA National standards as defined in the AAA National program standards including Automotive Quality Standard (AQS) #8.
Coordinates with other departments, including Marketing and Publishing, and utilizes creativity to achieve both member and media attention for the AAR and Battery programs and initiatives, usage, and value of AAR/Battery.
Prepares and maintains department budgets in coordination with Finance Department staff and senior AS management.
Supervisory Responsibilities:
Has oversight responsibility of an AAR network of independent repair facilities in assigned geographic area of responsibility. Provides guidance and support for an AAR/Battery Field team. Will travel up to 30% of time.
II. Required Qualifications (these are the minimum requirements to qualify)
Education:
HS Diploma or equivalent
Must meet established organizational Motor Vehicle Record requirements including the possession of a good driving record and a valid State driver’s license.
Experience:
5 to 8 years management experience in the automotive repair industry
Creating strategies for company programs and objectives
Managing work teams including project development and management
Recommending, developing and or deploying new products and services
Developing and Analyzing reports and financial statements
Evaluating operational needs and business practices
Managing vendor/supplier relationships
Resolving customer service issues
Microsoft applications (e.g. Word, Excel, PowerPoint)
Knowledge and Skills:
Strategy development
Program management
Financial analysis
Analyzing, problem solving and decision making
Budgeting
Customer service/customer relations
Work organization and time management
III. Preferred Qualifications
ASE certifications in Engine (A8) and Auto Electrical/Electronic Systems (A6) strongly preferred.
College level coursework or degree
Knowledge of:
AAA Dispatch systems (i.e. D3 and Salesforce)
Policies and procedures regarding the AAR and Battery programs
Automotive initiatives including MVRM and Connected Car
Computerized repair information systems (e.g. Mitchell On-Demand)
Repair industry procedures, practices, rates and facility insurance requirements
State and Federal repair certification requirements
IV. Work Environment
Willingness to travel within and outside of club territory which may involve overnight stay. Frequently in and out of auto in all weather conditions.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
