Junior Salesforce/Certinia Administrator

ABOUT THE ROLE

The Junior Salesforce/Certinia Administrator, under the direction of the Director of IT, is responsible for providing Tier 1 level support for Salesforce and Certinia to A-LIGN’s internal user community.  You will be responsible for user management activities as well as report and dashboard creation tasks.  You will also participate in defining and implementing Certinia-based solutions with an external Certinia consulting firm.

REPORTS TO: Salesforce Manager

PAY CLASSIFICATION: Full-Time  

RESPONSIBILITIES

• Provide Tier 1 Support for Salesforce and Certinia end-user requests 
• Create scheduled Reports and Dashboards
• Create Reports and Dashboards
• Create alerts and systematic notifications via Salesforce flows
• Manage user access (authorization)
• Create technical documentation under the guidance of the Senior Salesforce Administrators 
• Participate in User Acceptance Testing
• Handle system onboarding and offboarding
• Create fields on existing objects

MINIMUM QUALIFICATIONS

EDUCATION

• 2-year degree in a technology or business-related field

EXPERIENCE

• 1 year of experience with Salesforce
• 6 months' experience with Certinia

SKILLS

• Work within a team and provide support to others when needed
• Communicate effectively to all levels of the organization
• Ability to analyze objects and build custom reports and dashboards within Salesforce
• Support end users to meet SLAs
• Ability to Multi-task and provide updates to end users
• Ability to troubleshoot issues with system error codes and provide root cause analysis
• Learn and adapt with changing technologies and keep up to date with Salesforce releases

Benefits

• 24 days Annual PTO
• Additional Health Insurance, Vision, Dental
• Paid Office Closure December 24 - January 1
• Paid Holidays Schedule
• Annual Bonus Program
• Home Office Reimbursement
• Certification Reimbursement
• Flu Shot Reimbursement
• Employee Assistance Program

ABOUT A-LIGN

A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit www.A-LIGN.com.

The personal data you provide to us is processed by A-LIGN Bulgaria. Your personal data is shared with employees of A-LIGN, and the candidate data retention period is 6 months. You have the right to obtain information about the processing of your personal data. In addition, you have the right to correct, to block, and to delete your data in accordance with the local laws and regulations. For more information you can visit A-LIGN’s Privacy Policy.

Come Work for A-LIGN!

Apply online today at A-LIGN.com and learn about life at A-LIGN by following our Careers at A-LIGN LinkedIn!
A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply!