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As a Senior SysOps Engineer, you are the cornerstone of operational stability, driving forward the reliability and performance of our core IT infrastructure. Your expertise in System Operations practices will ensure the seamless availability, security, and sustained operation of our groundbreaking projects, from transforming urban living to pioneering new healthcare solutions. Your role is pivotal in mentoring a dynamic team, optimizing infrastructure management, and implementing proven technologies to keep our essential services running efficiently.
Desired Capabilities
- Strong attention to detail
- Excellent communication skills
- Ability to work well in a team
- Analytical and problem-solving skills
- Time management and organizational skills
- Ability to learn quickly
- Adaptability and flexibility
- Proven ability to lead and mentor junior members of the Operations team.
Key Responsibilities
- Leadership in System Maintenance and Reliability: Lead the design and enhancement of operational monitoring frameworks, ensuring high availability and stability for all critical systems.
- Technologies: Operating Systems (Linux, Windows Server), Monitoring Tools (e.g., Prometheus, Grafana, OpenTelemetry, Nagios, ELK Stack 14), Virtualization (VMware, Hyper-V), Cost tracking (OpenCost), Access Management (Keycloak, GitOps), Enterprise logging (Loki).
- Advanced Infrastructure Management: Architect and manage complex on-premise and/or cloud environments, focusing on resilience, security, and compliance.
- Platforms: Cloud Platforms such as AWS, Azure, or GCP
- Configuration and Patch Management tools such as WSUS, SCCM, or Ansible
- Mentorship and Collaboration: Serve as a mentor to SysOps Engineers, fostering a culture of continuous improvement and best practices.
- Strategic Problem-Solving: Tackle complex system performance issues, employing advanced analytical skills to maintain reliability and efficiency.
- Strategic Problem-Solving and Incident Response: Tackle complex system performance issues and lead incident management, employing advanced analytical skills to restore and maintain service reliability and efficiency.
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Engineering, IT, or related field; or equivalent practical experience.
- 5+ years of experience in System Operations or Systems Administration, with proficient scripting skills in Bash, PowerShell, or Python.
- Deep expertise in monitoring, incident response, and troubleshooting systems on both cloud platforms (AWS, Azure, Google Cloud) and on-premise infrastructure.
- Advanced knowledge in networking, security protocols, backup/recovery strategies, and database management.
- Leadership skills with the ability to mentor others, influence cross-functional teams, and lead by example in a collaborative environment.
- Strong collaborative skills, with the ability to work effectively with cross-functional teams to foster an environment of teamwork and cooperation.
- Exceptional English communication skills with team members, stakeholders, and customers, ensuring clear and effective exchange of information.
- Strong analytical and problem-solving skills, with a detail-oriented approach to identifying and resolving system issues efficiently.
- Self-motivated and detail-oriented, with the ability to work independently and under pressure, managing multiple priorities and deadlines effectively.
Additional Experience Desired:
- Advanced certifications system administration (e.g., MCSE, CCNA) or cloud platforms (e.g., AWS SysOps Administrator, Azure Administrator), validating specialized skills and knowledge.
- Demonstrated ability to prioritize efforts based on business impact, highlighting strategic planning and project management skills.
- Proven experience in providing accurate status tracking and reporting, ensuring transparency and effective communication within and across teams.
- Capability to estimate testing and deployment efforts accurately, showcasing an understanding of project scope and timelines.
What is it like working for 3Pillar Global?
At 3Pillar, we offer a world of opportunity:
Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.
Join us and be a part of a global tech community! 🌍💼 Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam!
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