Monitoring Engineer

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

The GDC Cloud Systems Engineer is a member of 3Cloud’s managed services team. He or she is responsible for ongoing technical support, handling escalations from a monitoring team and leading proactive task-based work (e.g. maintenance) for all supported client’s Azure environments. As a GDC Cloud Systems Engineer, you will be a part of our core team who is essential to the success of our Managed Services division. Your responsibilities will include:

Roles and Rsponsibilities

• Supporting multiple Azure customer infrastructure environments, including response to any escalations from the L1 monitoring team to help analyze and resolve incidents
• Collaborate with onshore Azure team members on technical tasks and incident related work
• Communicate ticket status information, technical issues, and solutions to clients via the ticketing system, email or phone
• Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues daily
• Troubleshooting and tuning of cloud infrastructure, assisting in cost recommendations, and offering security and compliance guidance for clients
• As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups and disaster recovery
• Create and maintain updated documentation for each supported client’s environment
• Promote best practices to enhance and improve organizational processes
• Participate in weekly discussions with clients to review outstanding issues and changes
• Provide technical guidance and support on monthly reports with respect to the Azure infrastructure and Microsoft Defender for Cloud

Qualifications

• Bachelor’s degree in Computer Science or related field
• 1 - 2 years of experience with cloud servers, services and software or equivalent system admin experience with on-prem server and virtualization environments
• Experience in a 24x7 managed services hosted service company, or Network Operations Center environment
• Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management
• Experience with Microsoft Azure or other cloud-based environments (e.g. AWS), including IaaS, PaaS and SaaS
• Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues
• Experience with Azure native services (e.g. Policy, Cost Management, Active Directory, Lighthouse, Monitor/Log Analytics, Microsoft Defender for Cloud)
• Understanding of system admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls and load balancers
• Understanding of network concepts and principles and experience in managing and troubleshooting network devices and connectivity
• Operational knowledge of scripting languages such as PowerShell and Kusto-Query Language (KQL)
• Experience with Azure-based deployments and migrations or other cloud platforms is a plus
• Having passed Microsoft Azure certification AZ-104 is a plus
• Strong verbal and written communication skills
• A passion for problem solving and learning new technologies
• Client relationship skills and experience managing vendors
• Ability to work in a fast paced, rapidly changing environment
• Strong desire for personal development and learning

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.