Zulfiquar Ali Kaifee
@zulfiquaralikaifee
Results-driven professional with expertise in data analytics and compliance.
IndiaWhat I'm looking for
I am a seasoned professional with a strong background in data analytics, compliance, and customer service. With a proven track record of delivering results in fast-paced environments, I excel in identifying and mitigating risks, ensuring regulatory compliance, and providing exceptional customer experiences.
Throughout my career, I have developed a unique ability to quickly learn and adapt to new situations, making me an asset to any organization. My expertise in data analytics, SQL, and Power BI enables me to drive informed decision-making and improve process efficiency.
As a skilled communicator and trainer, I have successfully led training programs, coached teams, and provided exceptional customer service in various industries, including finance, hospitality, and technology.
Experience
Work history, roles, and key accomplishments
Sr. Consultant (Compliance)
Capgemini
Apr 2021 - Present (4 years 2 months)
Implemented procedures to ensure compliance with Information Reporting & FATCA, CRS requirements. Supported the creation/analysis of regulatory mapping reports to identify potential gaps.
Escalation Supervisor
Swiggy
Jan 2019 - Jan 2020 (1 year)
Handled escalations and diffused crisis situations. Worked as a Process Trainer for 9 months under the Internship Program.
Freelance Trainer
Bizotic
Jan 2017 - Jan 2018 (1 year)
Trained three batches of Cognizant on Soft Skills along with voice and accent. Delivered Soft Skills training program to college students.
Customer Solution Rep III
HP
Jan 2015 - Jan 2017 (2 years)
Handled telephone and email inquiries, accepted reservations, and provided the best deal to customers.
Sr. Advisor
Infosys
Nov 2013 - Jan 2015 (1 year 2 months)
Resolved customer queries pertaining to bills, connections, new plans or package and network problems.
Sr. Executive
Admiral Solutions
Oct 2011 - Sep 2013 (1 year 11 months)
Provided optimum service to policyholders by honoring their requests for applying changes to their policies.
Master Dispute Analyst
American Express
May 2007 - Oct 2011 (4 years 5 months)
Resolved disputes set up on domestic and international transactions on American Express Card account through research and analysis.
Education
Degrees, certifications, and relevant coursework
Zulfiquar Ali hasn't added their education
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