Open to opportunities

Zuber Meer

@zubermeer

Message

I am a customer success professional with FX settlements and back-office experience, driven to improve processes.

India

Message

What I'm looking for

I'm seeking a collaborative customer-facing or back-office role where I can apply FX settlements and process-improvement skills, handle client communications, and grow into greater responsibilities.

I am a customer success and back-office professional with experience in FX settlements, financial analysis, and administrative support. Since 2016 I've worked across finance, retail and hospitality sectors, managing settlements, payments, and client communications while adapting quickly to new processes. I focus on clear communication, accuracy, and delivering funds on time.

At Eclerx I served as a lead member of the FX Settlement team, receiving spot rewards and client recognition for process accuracy and escalation handling. I now seek roles where I can apply my settlements and customer-service expertise to improve operations and support clients effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Transcom

Jan 2025 - Present (9 months)

Handle inbound and outbound customer inquiries and complaints via phone and email, resolve issues to ensure customer satisfaction, and maintain documentation using MS Office and CRM tools.

Customer Service Email Support CRM MS Office Typing Communication

Cashier

Woqod

Sep 2018 - Aug 2019 (11 months)

Processed customer transactions, maintained transaction records, and resolved customer complaints while ensuring accurate cash handling and daily reconciliation.

POS Record keeping Customer Service Complaint Handling

Admin Assistant

InforumTechnologies

Dec 2017 - Sep 2018 (9 months)

Provided administrative support to the accounting team, performing payment calculations, checks, and clerical tasks to ensure accurate vendor payments and records.

Accounting Support Payments MS Office Data Entry Record keeping Clerical

Financial Analyst

Eclerx Services Ltd

Nov 2016 - Dec 2017 (1 year 1 month)

Led FX settlement operations as part of the FX Netting Team, ensuring timely client fund disbursements and accurate netting reconciliations. Supported confirmations with traders and clients to resolve settlement exceptions.