Looking for a job

Zoha Ahsan

@zohaahsan

Message

Operations and Finance Analyst at S&P Global who built Power BI dashboards for client health and workforce planning.

Saudi Arabia

Message

At S&P Global Pakistan, I built an integrated Power BI client-health dashboard covering 403 accounts and developed a workforce planning dashboard to support cost-target planning.

I also led a Salesforce workflow migration and co-developed KPI dashboards for client support. Earlier, I built an AI-assisted case-assignment workflow that saved up to 2.5 hours of manual work per week.

Experience

Work history, roles, and key accomplishments

Sr Operations Specialist

S&P Global Pakistan

Jun 2025 - Dec 2025 (6 months)

Built integrated Power BI dashboards for client health and workforce planning, analyzed operational and financial data, resolved product-mapping discrepancies, and led Salesforce migration from 'Visits' to 'Events'.

Power BI Salesforce Excel Data Analysis KPI Dashboards Workforce Planning Process Optimization Stakeholder Management

Senior Associate, Capital Market

S&P Global Pakistan

Jul 2024 - May 2025 (10 months)

Co-developed a Power BI KPI dashboard for Client Support, trained and mentored new hires, led QA and escalation initiatives reducing escalation rates by 20%, and served on the Product Advisory Board.

Power BI Salesforce KPI Dashboards Quality Assurance Training Mentorship US GAAP IFRS S&P Capital IQ Pro Product Demonstrations

Associate, Capital Market

S&P Global Pakistan

Apr 2023 - Jun 2024 (1 year 2 months)

Supported over 1,000 Capital IQ users with financial-data and research queries, collaborated with cross-functional teams to resolve client issues, and built an AI-assisted case-assignment workflow saving up to 2.5 hours weekly.

Capital IQ financial data analysis Research Customer Support AI Automation Spark Assist Cross Functional Collaboration