At Cybage Inc., I administer and support Salesforce CRM environments for global users, configuring solutions around business requirements and processes. I work with stakeholders to identify functional gaps and recommend approaches aligned with Salesforce capabilities.
I configure Salesforce objects, fields, record types, page layouts, and validation rules, and support user access and data quality. I also maintain reports and dashboards that provide business insights.
Earlier, at Salesforce Inc. and Cognizant, I supported Salesforce administration, production issues, and Lightning Experience adoption. I hold Salesforce Administrator, Advanced Administrator, Service Cloud Consultant, AI Specialist, and AI Associate certifications.
