Zanele Ntile
@zanelentile
I understand raw data sets and create a story that decision makers can use for future planning.
South AfricaWhat I'm looking for
At MTN, I collate and analyse customer problem data, track case-resolution metrics, and turn recurring issue patterns into process improvement recommendations.
I've also cleaned and validated quantitative research data at the University of the Witwatersrand, built visualisations, and communicated findings through reports for academic stakeholders. I'm continuing my quantitative economics studies while building practical capability in SQL, Excel, Python, and Power BI.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
MTN
May 2023 - Present (3 years 4 months)
Collated, sorted, and analysed customer problem data to identify recurring issue patterns and inform process improvement recommendations. Tracked and reported on case resolution metrics to support team decision-making.
Education
Degrees, certifications, and relevant coursework
University of South Africa (UNISA)
Bachelor of Commerce, Quantitative Economics
2026 -
Pursuing a Bachelor of Commerce in Quantitative Economics, covering econometrics, quantitative methods, statistics, and economic modelling.
University of the Witwatersrand
Bachelor of Science, Biochemistry and Cell Biology; Chemistry
2014 - 2017
Bachelor of Science with majors in Biochemistry and Cell Biology, and Chemistry, including quantitative coursework in statistics and data analysis.
Loreto Convent School
National Senior Certificate, General
Completed National Senior Certificate with distinctions in multiple subjects including Mathematics and Physical Sciences.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Portfolio
github.com/ZaneNtileSalary expectations
Job categories
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