Open to opportunities

Zainab Otukoya

@zainabotukoya

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Accounting graduate skilled in administration, logistics coordination, and customer-focused operations.

Nigeria

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What I'm looking for

I seek a role where I can apply administrative and logistics skills, use digital tools to improve processes, collaborate with teams, and grow professionally in operations or accounting support.

I am an Accounting graduate with hands-on experience in administration, freight forwarding operations, and customer service. I streamline workflows using digital tools like Microsoft Office and Zoho Books, manage records, coordinate shipments, and deliver clear client communication to improve accuracy and satisfaction.

I have supported office operations at a logistics firm, taught and mentored students during NYSC, and handled customer service and payment processing in retail. I am motivated, detail-oriented, and committed to contributing to organizational success while continuing to develop professionally.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Avantgarde Logistics & Multi Service Ltd

Feb 2025 - Present (1 year)

Support day-to-day office operations, coordinate delivery schedules and track consignments to reduce delays and ensure timely shipment updates, while providing customer support and preparing reports and client documentation.

Office Administration Shipment Tracking Logistics Coordination Customer Service Reporting Zoho Books Microsoft Excel Records Management

Teacher (NYSC)

Hephzibah Academy

Apr 2023 - Apr 2024 (1 year)

Planned and delivered instructional lessons, managed classroom activities and assessments, and provided student feedback and mentorship to improve academic outcomes during national youth service.

Lesson planning Classroom Management Assessments Mentorship Communication Reporting Time Management

Customer Service Representative

Heebee Fashion Collections

Jan 2021 - Nov 2021 (10 months)

Provided product information and purchase support, processed payments and maintained accurate sales records while managing promotions and daily sales documentation.

Customer Service Point of Sale Payments Processing Sales Documents Product Knowledge Communication Records Management Cash Handling

Education

Degrees, certifications, and relevant coursework

Kwara State University

Bachelor of Science, Accounting

Bachelor of Science in Accounting from Kwara State University; focused on accounting principles and bookkeeping to support administrative and finance roles.