Zacbe Gonzalez

Developed and maintained backend services for Apple Business Chat, Meta, Email (via Nylas), and Twitter connectors to enable seamless brand-to-customer communication. Delivered Apple Business Chat Business Updates and migrated the Email Connector from SMTP to Nylas to improve reliability and message processing.

Led integration of multiple data sources to build detailed user profiles for targeted marketing, improving customer satisfaction and loyalty. Managed data quality and accessibility in Klarna’s Customer Data Platform (CDP) by setting requirements, enriching data, and overseeing data forwarding.

Implemented SCIM API for Mitratech Alyne end-to-end, including requirements, architecture, implementation/testing, documentation, deployment, and maintenance for Azure AD integration. Built a GDPR-compliant 'right to be forgotten' deletion initiative and designed an AWS-based ETL pipeline for real-time event handling from MongoDB.

Developed and operated event-driven backend services to streamline data import from external providers into Alyne. Improved performance by 70% by using Node.js worker nodes with RabbitMQ to handle resource-heavy tasks via RPC, reducing response time from 150ms to 45ms and preventing timeouts during bulk updates.

Built an event-driven microservice for importing data from external providers into Alyne. Integrated AWS Kinesis for streaming/processing and used JSONata to transform data from sources like LeanIX and ServiceNow to reduce load on downstream systems.

Developed a cross-platform inventory control and tracking app (Android and iOS) to improve efficiency of data import into ERP software. Implemented a serverless lead and appointment workflow to improve lead import into the CRM system.

Completed a B. Eng. in Telematics with a specialty in service networks at Universidad del Caribe, Mexico.