Open to opportunities

Zabia Cade

@zabiacade

Message

Customer-focused logistics and security professional improving satisfaction through reliable, detail-driven service.

United States

Message

What I'm looking for

I’m looking for a customer-facing role where I can use my interpersonal skills and attention to detail to improve satisfaction. I value safe, organized operations, clear expectations, and opportunities to grow while keeping service quality high.

I’m a reliable, enthusiastic, customer-facing professional who applies strong interpersonal skills to enhance customer satisfaction and support company growth. I’ve built my career across roles where professionalism, attention to detail, and clear communication directly impact the customer experience.

On the operations side, I’ve handled high-volume workflows including warehouse picking and fulfillment using scanners and handheld devices, inventory and task tracking, and quality control to ensure accuracy of transactions. I’ve also worked as a mail sorter and in distribution functions like pallet retrieval and put-away, with a strong habit of completing pre- and post-equipment checklist routines.

When I’m interacting with customers and visitors, I stay focused on service and safety—delivering orders on time and in good condition, maintaining accurate delivery records, and resolving issues as they come up. Whether greeting visitors and reporting suspicious activity in security work or monitoring temperature guidelines and handling goods safely, I consistently aim to keep service smooth, compliant, and high quality.

Experience

Work history, roles, and key accomplishments

Current

QTS Rover

Current

Walden Security

Dec 2025 - Present (7 months)

Provide on-site security coverage for data center facilities. Monitor for suspicious activity, observe and report incidents, and greet visitors.

Seasonal Warehouse Associate

Amazon

Nov 2024 - Jan 2025 (2 months)

Fulfill customer orders by locating items using scanners and on-screen prompts. Use handheld devices and computers to manage tasks and track inventory.

Handheld Inventory Management

Customer Service Delivery Driver

Kroger

Apr 2024 - Jul 2024 (3 months)

Deliver customer orders while providing excellent customer service and maintaining professionalism. Monitor temperature guidelines, handle products safely, keep delivery records, and communicate with customers during routes.

Customer Service Delivery Customer Communications Food Safety Compliance Product Handling Delivery Recording

Sit-down Forklift Operator

Surge Staffing/DHL

Jun 2022 - Apr 2024 (1 year 10 months)

Perform full case order picking and pallet retrieval/put-away in a narrow-aisle bulk rack system. Complete equipment checklists and support quality control to ensure accuracy of transactions.

Sit Down Forklift Operation Pallet Retrieval Pallet Put Away Narrow Aisle Racking Pallet Building Quality Control Checklists

Mail Sorter

Axcess Staffing

Nov 2020 - Jul 2021 (8 months)

Sort mail by verifying date, postage, barcodes, and matching zip codes to mail trays. Communicate errors to operators/supervisors to prevent re-work and clear machine jams safely.

Sorting Mail Barcode Verification Presort Endorsement Checks Quality Control Jam Clearing

Packer

Diverse Staffing

Oct 2019 - Nov 2019 (1 month)

Stack and pile goods into correct containers and prepare shipments. Pack items following specific rules and locations and verify pulled items are correct before shipping.

Labeling

Warehouse Associate

JCPenny Logistics Center

Sep 2018 - Jun 2019 (9 months)

Handle shipping and receiving by picking and pulling stock and verifying products against delivery orders. Organize inventory and enter details into the warehouse management system while packing and checking orders.

Shipping and Receiving Warehouse Management Inventory Management Order Packing

General Laborer

Volt Workforce Solutions

Nov 2015 - May 2016 (6 months)

Work with different chemicals while maintaining a safe and clean work area and understanding facility layout for product flow. Package/kit finished products for shipping and pick/pack orders using label picking tools, scanners, voice-directed picking, or paper tickets.

Safety Packaging Labeling Ring Scanner Label Picking

Front End Cashier

Kroger

Dec 2013 - Oct 2015 (1 year 10 months)

Process cash and credit card payments through the POS system, scan purchases, and provide customer information on items and pricing. Balance the POS at shift end, handle discrepancies, assist with inventory management/stock taking, and serve as a point of contact for customer inquiries.

Cash Handling credit card processing

Mail Sorter

Amazon

Apr 2021 - Present (5 years 3 months)

Sort numerous mail packages with close attention to detail, including identifying appropriate codes. Work across different departments during peak periods while multitasking in a fast-paced environment.

Sorting Mail Attention To Detail Multitasking