Yuna User

I am a dynamic Online Secretary with five years of diverse experience in managing operations and enhancing customer satisfaction across various industries. My expertise in effective time management and customer service has consistently driven improvements in team performance and client loyalty. I have a proven ability to streamline processes and implement productivity-enhancing policies while maintaining a keen focus on organizational efficiency.

In my current role as a Freelance Online Secretary, I manage complex calendars and schedules for executive teams, ensuring timely arrivals and departures to all meetings and events. My experience at Captain Industries, Inc. allowed me to resolve customer complaints efficiently, leading to a 10% increase in customer loyalty. Additionally, I supervised a diverse team of 40 part-time workers as a Restaurant Manager, where I created a comprehensive training program that improved employee performance and retention by 30%.