Youssef Belgnaoui
@youssefbelgnaoui1
QA tester and engineer improving quality through automation.
MoroccoWhat I'm looking for
I am a QA Tester and QA Engineer with hands-on experience testing web and mobile applications, executing manual and automated test plans, and improving test efficiency through automation and tooling.
At AXA Services Maroc I designed and executed test plans, reported defects with Jira and Azure DevOps, performed API testing with Postman, and implemented automation with TestFactory and Cypress to reduce regression cycles.
Earlier I supported operations as a Reporting, Planning & IT Analyst, building Excel/VBA dashboards to automate reporting, optimize workforce planning, and improve help-desk efficiency and SLA compliance.
I focus on delivering reliable releases via structured test design, risk-based testing, and CI/CD-minded automation, and I continually expand my skills in JavaScript, Cypress, Git, and test automation frameworks.
Experience
Work history, roles, and key accomplishments
QA Tester
AXA Services Maroc
May 2021 - Present (4 years 6 months)
Designed and executed test plans and regression packs for web and mobile apps, reducing regression cycle time by 30% and improving defect detection through structured, risk-based testing. Performed manual and automated tests, API testing, and collaborated with cross-functional teams to ensure user story coverage and audit readiness.
Reporting & IT Analyst
AXA Group Operations
Jan 2019 - May 2021 (2 years 4 months)
Managed workforce planning and scheduling for help desk agents, delivered operational reporting and automated dashboards that reduced reporting time by 50% and improved helpdesk efficiency. Provided first-line IT support and maintained SLA compliance.
Flow Manager
WEBHELP
Aug 2014 - Jan 2019 (4 years 5 months)
Managed workforce planning and real-time monitoring of call center operations, coordinated with team leaders to meet SLAs and optimized performance through KPI analysis and incident management.
Education
Degrees, certifications, and relevant coursework
National School of Applied Sciences (ENSA) Kénitra
Bachelor’s Degree in Engineering, Engineering
Completed a Bachelor’s Degree in Engineering at ENSA Kénitra, graduating in 2016.
Ecole MIAGE - Témara
Advanced Technician Diploma, Software Development
Completed an Advanced Technician Diploma in Software Development.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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