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@youcefchelghoum
Multilingual virtual assistant specializing in admin and client outreach.
I am a multilingual virtual assistant with hands-on experience supporting clients across Arabic, French, and English. I deliver administrative support, data entry, calendar management, and clear client communication to build trust and long-term relationships.
My background includes telemarketing and enrollment follow-up for a language academy, where I handled inquiries, scheduled appointments, and maintained high customer satisfaction under pressure. I have also worked as an external relations specialist for a university club, coordinating collaborations and representing the organization in stakeholder meetings.
As a freelance virtual assistant, I have managed inboxes, appointments, and client files using Notion and Google Workspace, while delivering responsive, professional service via platforms such as Fiverr. I emphasize organization, availability, and effective written and verbal communication.
I hold a teaching certification from Ecole Normale Supérieure and continue to develop negotiation, outreach, and partnership-management skills. I am motivated to support busy professionals and organizations with dependable administrative operations and client-facing tasks.
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Work history, roles, and key accomplishments
Fiverr (freelance)
Jan 2025 - Present (10 months)
Delivered administrative and data entry services, managed inboxes, scheduling, calendars and client files using Notion and Google Workspace for international clients.
Laghouat University Club
Jan 2022 - Dec 2024 (2 years 11 months)
Acted as liaison between the club and external organizations, coordinated collaborations and sponsorships, and represented the club in meetings to secure partnerships and events.
Iqraa Academy
Jan 2022 - Dec 2023 (1 year 11 months)
Contacted and followed up with potential language students via phone, introduced services and scheduled appointments, improving enrollment and customer satisfaction.
Alxafrica
Provided virtual assistant services including inbox management, scheduling, and client support, improving client responsiveness and operational organization.
Degrees, certifications, and relevant coursework
Certificat de professeur de lycée, Education / Teacher Training
Activities and societies: External Relations Specialist, Laghouat University Club “Science Club” (represented club in meetings and coordinated collaborations)
Completed teacher certification studies resulting in a Certificat de professeur de lycée, with involvement in university club external relations.
Software and tools used professionally
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