At Vumela IT Services, I provided administrative support and helped keep daily operations running efficiently. I logged technician calls and service requests, then followed up on outstanding requests and shared updates.
I maintained user information in Active Directory and handled customer queries. I also communicated with users and technicians about service-related matters.
Earlier at Vumela IT Services, I supported quality assurance in the IT department. I collected and analysed user feedback, followed up on reported issues, and compiled quality assurance reports for management review.
At Msunduzi Municipal Library, I captured and maintained library records and assisted with cataloguing materials. I also helped users with information retrieval and reference services.
