Yoko Yara

* Developed and optimized ETL pipelines in Amazon Redshift.
* Improved SQL queries and data retrieval performance.
* Built actionable dashboards in Metabase and Periscope Data.
* Resolved data integration issues and optimized data flows.

- Provided technical and non-technical support to more than 40 clients of different sizes and sectors, related to the processes and the online payment gateway Cybersource.
- Handled and escalated the cases that require a more specialized intervention from the service providers.
- Collaborated with global teams to ensure optimal and satisfactory customer service.
- Trained both internal and externa

• Provided support for the integration process and subsequent management of a payment platform (PAGOSNET) used by small-sized businesses.
• Offered support to other medium-sized companies for their customized payment platforms.
• Gathered information about new features requested by clients and forwarded it to the development team.
• Implemented a dashboard that allowed viewing the status of transa

• Handled service requests for technical assistance.
• Provided primary support to bank staff through remote desktop and phone calls.
• Prepared weekly reports on resolved and pending requests.

Worked as Ejecutiva de Ventas at Cleartec Ltda.

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