At Genpact India Pvt. Ltd., I led and coached a 15-member vendor operations team, supporting workload allocation and service responsiveness. I managed supplier setup and maintenance, including documentation and banking-detail validation.
I improved ticket management and vendor processes, and developed Standard Operating Procedures to promote consistency and quality. I also resolved supplier queries and escalations to support timely issue resolution.
At Maersk Global Services, I led an 18-member Accounts Payable team handling invoice processing, supplier queries and escalations. I coordinated three-way matching and invoice-discrepancy resolution, and reconciled Accounts Payable with General Ledger balances.
Earlier, at WNS Global Services, I supported vendor operations and P2P process migration. I contributed to invoice-processing automation that reduced manual effort by 35–40%, and supplier training initiatives that reduced queries and tickets by 25–30%.

