At Artlist, I owned QA for the Growth domain, covering pricing, checkout, plan changes, credit wallets, and trial-to-paid journeys. I built an autonomous agent that checks live pricing against the billing system and alerts in Slack; it caught two billing misconfigurations before production.
I also tested production AI agents, including a generative prompt assistant and a third-party support bot, for accuracy, behaviour, and edge cases. I built 49 custom AI skills and an internal plugin adopted across the QA team, turning recurring case patterns into prevention.
Before that, I handled Tier 2 support at Artlist and technical support at Waves Audio, investigating subscription, payment, and technical issues across web, mobile, audio software, and hardware. I now build AI tooling independently, including a personal assistant agent and custom Claude skills.
United States
Romania