Yasmin Younis

Independently managed a caseload of 600+ files, prioritising work under pressure and meeting strict deadlines on MOD and non-MOD matters. Acted as a primary client contact, drafted settlement and correspondence communications, reviewed medical and service evidence using structured legal frameworks, liaised with opposing parties, and submitted claims via portal systems.

Monitored and reported on a local project covering energy, debt, and benefits using Microsoft Excel while handling confidential client data in line with GDPR. Contacted clients to conduct detailed assessments, maintained data in a private database, advised on immigration, benefits, debt, housing, and employment, and managed social media pages for public-facing updates.

Supported open days and school visits, conducted campus tours, and assisted with warehouse packing. Worked in outbound and inbound call centres for UK and international enquirers and strengthened communication, leadership, active listening, and attention to detail.

Supported solicitors by assisting clients who visited the university law clinic. Listened to legal issues, completed effective research to help meet client needs, and protected private information through strict confidentiality practices.

Greeted customers and worked behind the till while arranging donation collections by phone. Printed and applied price labels to products and supported day-to-day store operations.

Grade: First Class

Studied Law (LLB Hons) at the University of Central Lancashire, achieving a First Class result.

Grade: B

Completed A Levels in Sociology at St Mary’s Sixth Form College.

Grade: Distinction

Completed a BTEC Level 3 National Extended Certificate in Applied Law at St Mary’s Sixth Form College.

Grade: B

Completed a WJEC Level 3 Applied Diploma in Criminology at St Mary’s Sixth Form College.

Completed GCSEs at Wing Park Academy, including English Language, English Literature, Maths, Science (double award), History, Psychology, and French.

Completed a Level 5 Diploma in Paralegal Training, covering core law modules including land law, tort law, and wills and estates, with end assessment and research skills development.