At WIPRO, I perform MIS reporting and analyze ServiceNow data for JLP and Waitrose operations, tracking call volumes, ticket status, pending workload, and resolutions.
I monitor approximately 200 analyst ticket resolutions daily and track SLA metrics to support timely ticket closure. Through systematic tracking and follow-up, I contributed to reducing the SLA ticket backlog from approximately 200–300 tickets to around 20.
At QLB MARKETING, I collected and maintained business and customer data using Google Sheets, and cleaned and validated records before outreach.
On a project using the Blinkit dataset, I built an interactive Power BI dashboard by cleaning and transforming data, creating visualizations, and analyzing business trends and key metrics.
