Yashika Bhatt

I’m a results-driven Business Analyst with 2.5+ years in Travel Technology & OTA domain. I focus on end-to-end requirements gathering and authoring BRD/PRD/FRD, turning needs into clear process flows, user stories, and use cases. I’m especially strong in Agile Scrum delivery through disciplined planning and traceable artifacts.

In my roles, I’ve led initiatives that improved customer experience and operational efficiency. I drove chatbot optimization by building a 200+ FAQ AI knowledge base with NimbleBizz, improving automated query resolution by 35%. I also defined business logic for cancellation workflow automation, refund management, and payment gateway integration—collaborating with vendors like Pinelabs for POS device integration—and supported UAT cycles with strong defect management in JIRA.

I pair execution with insight using Power BI, Mixpanel, and SQL to analyze booking trends, route performance, and competitive airfare/OTA positioning. I work closely with stakeholders and vendors, review UI/UX wireframes in Figma and Google Stitch, and maintain 100% milestone visibility through weekly project status reports and MoMs. My approach is structured, measurable, and customer-journey focused.