Yanka User

Oversaw various stages of production in a versatile studio, liaising with senior designers and sales representatives to ensure projects met client specifications. Prepared samples by generating presentations, editing designs, and producing large-scale prints while monitoring supplies and maintaining machinery. Managed workload efficiently, collaborated with the pre-installation department, and off

Handled inquiries and escalations related to social and affordable housing services, achieving positive outcomes through careful case management. Liaised with external parties such as planners and surveyors to resolve complex queries. Managed a large volume of daily emails and phone calls, consistently meeting service level agreements.

Managed incoming contacts regarding product and service issues within the escalations department, delivering exceptional customer service. Offered effective solutions to client concerns, demonstrating patience and empathy in challenging situations. Successfully resolved complex customer issues, ensuring high levels of satisfaction.

Worked contractually at a wide range of events including sporting events, music festivals, and corporate dining, performing various roles. Responsibilities included bartending, food service, waiting on clients, providing information, and general cleaning duties. Consistently delivered excellent service in fast-paced, high-volume environments.

Grade: 2:1

Achieved a 2:1 classification in the Bachelor of Arts with Honours program. Focused on developing a strong foundation in arts and humanities.

Completed a Foundation degree, Level 5, specializing in Textiles Design and Production. Gained practical skills and theoretical knowledge in textile creation.