Xavier Williams

I am a dedicated, people-centric appliance technician and customer service professional with a strong track record of delivering excellent remote and in-person support. I combine hands-on technical repair experience with clear, empathetic communication to resolve customer issues and maximize satisfaction.

At Builders Source Appliance I progressed from delivery and installation to service technician by consistently providing high-quality work, maintaining health and safety standards, and producing precise documentation of repairs. I perform diagnostics, testing, installations, and maintenance across a range of appliances and systems.

My background also includes security work in an educational setting and volunteer EMT experience, which strengthened my situational awareness, incident reporting, and teamwork under pressure. I am proficient with Microsoft Word and Excel, CAD/CAM concepts, CNC machines, and heavy equipment operation.

I seek roles where I can apply technical troubleshooting, customer support, and process improvement to enable client success, maintain compliance, and contribute to a collaborative team environment.