Will User
@willuser10
I lead global support operations, incident management, and platform reliability for fintech and SaaS payment ecosystems.
United StatesWhat I'm looking for
I'm leading SES Platform Operations at Sesami, where I shape NOC strategy, enterprise incident response, platform reliability, and GTM planning for a new SES business line. I partner with Product, Engineering, and Customer Operations to reduce noise, modernize monitoring, improve detection, and accelerate issue resolution.
Across Tipalti, Global Payments, and Verifone, I've improved operational throughput, reduced backlogs and defects, built scalable SOPs and training programs, and delivered reporting that informs executive decisions. My work spans customer operations, technical support, data analysis, workflow automation, and global support leadership.
Experience
Work history, roles, and key accomplishments
NOC Manager, SES Platform Operations
Sesami
Nov 2025 - Present (9 months)
Lead operational strategy and incident management for the SES Network Operations Center supporting a global SaaS payments ecosystem. Drive platform reliability, operational maturity, and cross-department alignment across Product, Engineering, and Customer Operations.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Business Administration and Management
Pursuing a Bachelor of Science in Business Administration and Management with coursework completed.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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