Open to opportunities

Wilfried Dosser

@wilfrieddosser

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E-commerce entrepreneur with extensive customer service experience.

South Korea

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What I'm looking for

I am looking for a role that values innovation and customer-centric approaches, with opportunities for growth.

I am Wilfried Dosser, an experienced entrepreneur and customer service manager with a strong background in e-commerce and localization. As the founder of DOSSTIME, I successfully managed an online watch retail business, overseeing everything from website management on Shopify to marketing and customer service. My passion for delivering exceptional customer experiences has driven my career, and I thrive in dynamic environments where I can innovate and improve workflows.

Prior to my venture with DOSSTIME, I held various roles in customer service and quality assurance across multiple countries, including managing customer feedback at Hyperconnect and ensuring quality in localization at Keywords Studios. My ability to communicate in multiple languages, including French, German, and Korean, has enabled me to connect with diverse teams and customers, enhancing service delivery and satisfaction.

Experience

Work history, roles, and key accomplishments

Founder/Owner

DOSSTIME

Jul 2021 - Jul 2023 (2 years)

Founded and managed DOSSTIME, an e-commerce website specializing in selling watches globally. Responsibilities included website management, marketing, customer service, and supplier management.

Shopify Marketing Customer Service Supplier Management

Customer Service/Customer Experience Manager

Hyperconnect

Jan 2020 - Feb 2023 (3 years 1 month)

Managed customer service and experience by analyzing user feedback in multiple languages. Collaborated with product development to address issues and innovate service workflows.

Customer Service Product Development Translation

Localization Quality Assurance Tester

Keywords Studios

Apr 2018 - Aug 2018 (4 months)

Performed quality assurance testing for localization projects, proofreading texts and video game content for consistency and accuracy, and writing error reports.

Proofreading Quality Assurance Localization Minor Translations

All-Rounder/Graphic Designer

bannerstop

Oct 2016 - Oct 2017 (1 year)

Handled various roles including customer service, sales, and graphic design. Created printing templates and designed media content while optimizing online marketing strategies.

Customer Service Graphic Design SEO Optimization Sales

Customer Service

arvato Bertelsmann

Apr 2015 - Aug 2015 (4 months)

Provided customer support for the MyThermomix platform, assisting users with account issues and ensuring a high level of customer satisfaction.

Customer Support Account Management Problem Solving

Customer Service

Teleperformance

Oct 2012 - Mar 2015 (2 years 5 months)

Created service tickets for customer issues, ensuring timely resolution and maintaining customer satisfaction.

Customer Service Ticketing Communication

Youth Leader

Ville de Paris

Jun 2007 - May 2012 (4 years 11 months)

Engaged and monitored youth in recreational and social activities, ensuring their safety and providing care.

Recreational Activities Leadership

Education

Degrees, certifications, and relevant coursework

Fachhochschule Südwestfalen

Bachelor of Business Administration & Informatics, Business Administration and Informatics

2013 - 2016

Completed courses in Programming, Databases, Business Administration, Project Management, Controlling & Auditing, Management Information Systems, Financial Accounting, and Marketing.