Open to opportunities

Wasif Ali Khan

@wasifalikhan

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Data Engineer turning raw data into insights and interactive dashboards for smarter business decisions.

Pakistan

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What I'm looking for

I’m looking to contribute as a Data Engineer in a dynamic organization—building reliable pipelines, optimizing workflows, and delivering dashboards that turn data into clear business decisions. I value growth, collaboration, and KPI-driven impact.

I’m a Data Engineer focused on designing and maintaining data pipelines, performing data analysis, and building interactive dashboards that drive business decisions. I like transforming raw data into actionable insights while optimizing workflows to improve operational efficiency.

At Procure Technology Pvt Ltd, I contributed through Data Analyst responsibilities, including ETL processes, and also supported broader business outcomes as a BusinessDevelopmentManager. I’m comfortable working across the full analytics lifecycle—from data preparation to dashboard development and KPI’s development—so teams can move faster with clearer answers.

I also bring a strong analytical and product mindset from my background in Electrical & Electronics Engineering and my training in data-focused programs, including Google Advanced Data Analytics, Machine Learning, AI & Data Science, and Generative AI. I enjoy team leadership, KPI-driven work, and continuous learning, and I’m eager to contribute to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

IBEX Global

Feb 2025 - Mar 2026 (1 year 1 month)

Exceeded SLA targets for high-volume inbound inquiries via phone, email, and live chat using Zendesk. Resolved complex technical cases through engineering escalations and maintained 100% privacy compliance with GDPR and HIPAA while improving efficiency with knowledge base articles and response macros.

Zendesk Technical Support Customer Service Knowledge Base Management

Business Development Manager

Procure Technology Pvt Ltd

Oct 2022 - Nov 2024 (2 years 1 month)

Led ETL-related data work and supported business development efforts, driving data analysis and reporting through reliable pipeline processes. Managed teams and contributed to market research and KPI development to support decision-making.

ETL Processes Data Pipelines Data Reporting Dashboard Development Team Management Market Research KPIs Training Programs

Team Lead Business Development

House of Marketing

Sep 2021 - Sep 2022 (1 year)

Led a business development team to drive revenue growth through strategic market positioning and client relationship management. Optimized sales funnels and built reporting dashboards to track performance and identify market gaps.

Business Development Team Leadership Client Relationship Management Sales Funnels Dashboards Revenue Growth

Operations Team Lead

TechSol Consultants

Jan 2019 - Aug 2021 (2 years 7 months)

Coordinated internal and external stakeholders for large-scale solar energy projects, including site assessments and system electrical designs. Led R&D for IoT integration and hardware performance monitoring and supported B2B/B2C contract negotiations to deliver tailored technical solutions.

Electrical Design IoT Performance Monitoring R&D Leadership Contract Negotiation B2B

Sales & Marketing Manager

TechSol Consultants

Jan 2019 - Aug 2021 (2 years 7 months)

Managed customer acquisition and supported deal negotiation to improve profitability. Used analytics tooling to assess customer needs and communicate insights to drive growth opportunities.

Client Acquisition Deal Negotiation Customer Relationship Management HubSpot Power BI Tableau Metabase

Education

Degrees, certifications, and relevant coursework

Universiti Tunku Abdul Rahman (UTAR)

Master of Engineering Science, Electronics & Communication Engineering

2015 - 2018

Activities and societies: Focus: Solar Energy, Wireless Communication, Data Validation. Recipient of UTAR Research Fund (MOSTI, Malaysia).

Earned a Master of Engineering Science in Electronics & Communication with research focus on Solar Energy, Wireless Communication, and Data Validation. Recipient of the UTAR Research Fund (MOSTI, Malaysia).