At HCLSoftware, I manage resource planning and capacity allocation across Agile teams using Scrum and Kanban. This work supports demand forecasting and resource utilization within Professional Services.
I develop project plans, schedules, and roadmaps, and create KPI dashboards covering sprint progress, team velocity, and financial metrics. I also provide variance analysis and executive reporting to support leadership decisions.
At Cedcoss Technologies, I coordinated Scrum teams working on Magento integration and Multivendor product initiatives. I facilitated Scrum ceremonies, maintained delivery plans, and reported project risks and progress to the Senior Product Manager and stakeholders.
At Travel Triangle, I trained more than 50 new agents through the Seller Panel program and strengthened agent relationships, reducing churn by 30%. I also led daily Scrum meetings and streamlined pricing, invoicing, and payment workflows.

