Wajid Farooq

Founded a platform aimed at creating a win-win situation for employers and employees, designed for 100% compliance from both sides. Directed AI-assisted development of the frontend and backend, ensuring GDPR-compliant data handling.

Architected an AI-native agent loop on RAG and LangChain for brand intelligence, wrapped in an MCP server. Integrated native platform APIs for real-time data ingestion and applied OWASP principles throughout.

Built a full inventory management system from scratch through AI-assisted development, cutting manual stock checks by 100%. Implemented role-based access levels and automated low-stock alert workflows, and set up a CI/CD pipeline.

Short stint; returned focus to building. Customer proximity still informs how I build.

Point of contact for 50+ daily interactions across chat, email, and voice, maintaining 93% CSAT. Guided 300+ users through platform troubleshooting, reduced escalations by 40%, and trained 9 team members.

Resolved 2,000+ monthly inquiries with 92% first-contact resolution for four consecutive quarters. Processed 150+ weekly account adjustments and presented findings to operations leads.

Delivered support to 2,500+ customers and reduced repeat inquiries by 25% through proactive follow-up and structured CRM documentation.

Built 20+ support guides and FAQs, cutting recurring queries by 30%.

Ongoing Introduction to Computer Science (CS50x) covering programming, core CS, and web and AI topics; final project results pending.

Completed Analytical Skills training.

Completed Brand Management training.

Completed Consumer Research training.

Completed Lean Six Sigma Foundations.

Completed Leading Teams: Developing as a Leader.

Completed Exercising Leadership: Foundational Principles.

Completed Prompt Engineering Fundamentals training.

Completed Advanced Prompt Engineering training.

Completed a course on RESTful APIs (Understanding APIs).

Completed CS50's Introduction to Cybersecurity, covering securing accounts, data, systems, software, and privacy.

Completed the Automation AI Accelerator: From Co-pilot to Autonomous Agent in August 2026.

Completed an AWS DevOps Engineer course certificate in September 2026.

Completed a course on Architecting Scalable Python Applications in October 2026.

Completed a Bachelor of Business Administration (BBA) at the University of Kashmir.

Pursued a Master of Business Administration (MBA) at the University of Kashmir from 2019 to 2021.

Completed a Data Analytics Job Simulation focusing on data analysis and forensic technology in October 2026.

Completed a Data Science Job Simulation in August 2026.