V Prasant Kumar

Business–technology lead for workflow automation, AI agents and ServiceNow enhancements, from requirements to deployment. Drove WFA automation and Maestro AI agent, and coordinated UAT, adoption, and customer insights dashboards.

Led operational reporting and business performance analysis, delivering MIS reports, performance dashboards and analytical summaries. Analyzed operational trends and customer feedback to improve satisfaction and efficiency.

Analyzed operational data to diagnose performance gaps and process bottlenecks, implementing solutions that improved productivity, quality and turnaround times. Prepared reports, analytical presentations and business cases.

Combined creative delivery with analytical reporting, producing presentations, visual communication assets and reports that surfaced operational challenges. Evaluated tools and workflows through UAT and user feedback.

Created presentations, marketing and internal communication materials, interpreting stakeholder briefs and feedback to deliver clear, quality-focused assets on schedule.

Developed multimedia content and digital assets from project briefs, refining deliverables through feedback and quality checks.

Created visual concepts and graphic designs, coordinated creative tasks and reviewed outputs for quality and consistency.

Designed publicity and promotional materials, translating creative briefs into clear visual layouts delivered to deadline.

Prepared and updated accurate AutoCAD technical drawings from specifications and maintained design documentation.

Pursued an MBA in Operations through distance education, focusing on operational management and strategic decision-making.

Earned a Bachelor of Science in Visual Communications through distance education, covering visual media and communication principles.