Viviana Rodríguez
@vivianarodrguez
Construyo experiencias conversacionales claras para asistentes virtuales con IA generativa.
ColombiaWhat I'm looking for
Gestiono y evoluciono los contenidos de Claro Bot en Global Hitss/Claro Colombia, transformando necesidades de negocio y hallazgos de usuarios en experiencias conversacionales claras y útiles.
He liderado la migración funcional de Claro Bot hacia Engageware/Aivo y desarrollo contenidos, intenciones, flujos, mockups, historias de usuario, criterios de aceptación y pruebas UAT para servicios móviles y hogar.
Combino UX writing, análisis de intenciones, bases de conocimiento y coordinación con equipos de tecnología, datos, canales y proveedores para mejorar continuamente la calidad de las interacciones con IA.
Experience
Work history, roles, and key accomplishments
Administradora de Contenidos - Servicio
Global Hitss / Claro Colombia
Jan 2022 - Present (4 years 8 months)
Managed and evolved the knowledge base for Claro Bot, a generative AI virtual assistant, ensuring clear and up-to-date information aligned with user and business needs. Led the migration from Microsoft-based solution to Engageware (EW/Aivo) and coordinated functional testing and UAT.
Community Manager
Agencia de Publicidad Eureka
Jan 2021 - Dec 2022 (1 year 11 months)
Planned content calendars, wrote copy, and published pieces for six accounts across different sectors. Managed daily client relationships, requirements, approvals, and content follow-up.
Publicista Freelance
Proyectos Independientes
Jan 2019 - Dec 2021 (2 years 11 months)
Developed visual identity, websites, and content strategies for clients including NovoTravel, Zero Deudas, and Gipsalud. Managed social media, designed posts, analyzed metrics, and presented results to clients.
Publicista
Pontificia Universidad Javeriana
Jan 2018 - Dec 2019 (1 year 11 months)
Updated web content for faculties and academic programs, including curricula, events, and institutional communications. Prepared weekly positioning reports and supported digital management of academic offerings.
Education
Degrees, certifications, and relevant coursework
Politécnico de Colombia
Diplomado, Diseño Digital
2025 - 2025
Completed a 120-hour diploma in Digital Design in 2025.
Certification, Inteligencia Artificial
2024 - 2024
Completed the Introduction to Generative AI course in 2024.
Universidad Galileo
Certification, Community Management
2022 - 2022
Completed the Content y Community Manager program in 2022.
Corporación Universitaria UNITEC
Profesional en Publicidad, Publicidad
2014 - 2019
Profesional en Publicidad degree from Corporación Universitaria UNITEC, completed from 2014 to 2019.
Corporación Universitaria Minuto de Dios - UNIMINUTO
Comunicación Social
Completed five semesters of Social Communication studies at UNIMINUTO.
Diplomado en Creación de Conceptos Estratégicos de la Comunicación
Diplomado, Comunicación Estratégica
2019 - 2019
Completed a diploma in Strategic Communication Concept Creation in 2019.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
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