Viven Martins

I am an administrative professional and AI researcher with over three years supporting executives, conducting structured data research, and managing customer inquiries with clarity and accuracy. I combine strong analytical skills with efficient workflow management to deliver high-quality results across research, operations, and client support.

In AI research roles I identified model weaknesses, designed test scenarios to improve dataset cleaning robustness, and produced structured reasoning steps for fine-tuning and safety testing use cases. I led quality assurance processes that ensured datasets met high analytical and research standards and documented model strengths and gaps to guide training improvements.

In customer operations I recorded and tracked issues, handled high volumes of requests across phone, email, and chat, and escalated complex cases to ensure resolution. I built a Power BI customer churn dashboard that visualized over one thousand survey responses to clarify churn drivers and help prioritize improvements.