At Capgemini Technology Services Pvt Ltd, I support enterprise Zscaler ZIA and ZPA security operations for users across APAC, EMEA and AMER. I align security configurations with approved business and security requirements.
I configure and troubleshoot ZIA policies, URL filtering, web security controls and SSL inspection. I analyze traffic and security logs to investigate policy blocks, connectivity issues and configuration failures.
For ZPA private application access, I troubleshoot Client Connector issues by reviewing access policies, application connectivity, DNS resolution and network paths. I also administer Palo Alto Networks firewalls and Panorama.
I manage policy changes through enterprise change-control processes and perform root-cause analysis for recurring incidents. I hold the Zscaler Digital Transformation Administrator (ZDTA) certification and the Microsoft Certified: Cloud and AI Security Engineer Associate (SC-500) certification.
