Vish User
@vishuser2
I resolve payment disputes, healthcare claims, and revenue cycle escalations.
IndiaWhat I'm looking for
At ResMed, I own L2 Revenue Cycle Management escalations spanning medical claims, billing errors, denial management, and AR workflows. I partner with product and engineering teams on root-cause analysis and system-level fixes, improving ticket resolution time by 10%.
Previously at Revolut, I managed the end-to-end chargeback lifecycle, investigating fraudulent and disputed transactions and coordinating with banks, payment gateways, and risk teams to improve dispute outcomes and turnaround times.
My career began in high-volume customer support at Amazon Development Center, serving North American, Canadian, and Indian processes across voice, email, and chat. I’m a go-to SME for complex claims and AR issues, with experience managing high-priority escalations while meeting SLA expectations.
Experience
Work history, roles, and key accomplishments
Owned L2 escalations across Revenue Cycle Management, including medical claims, billing errors, and AR workflows. Conducted root cause analysis and served as SME for claims processing and denial management, improving ticket resolution time by 10%.
Education
Degrees, certifications, and relevant coursework
Annamalai University
Master of Business Administration, Business Administration
2024 -
Pursuing an MBA to enhance business and management skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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