@vipulyadav3
Support Analyst at Amazon.com who automated publisher outreach, cutting manual effort by 75%.
IndiaAt Amazon.com, I supported internal stakeholders and publishing partners in real time, providing onboarding guidance and investigating complex escalations. As a Catalog Analyst, I worked with technical and operational teams to refine workflows and operating procedures.
I built Python and SQL automation for publisher outreach and metadata filtering, reducing manual effort by 75%. I also developed a Kindle availability tool that checked 800 titles in 2 minutes, down from 8 hours.
Work history, roles, and key accomplishments
Delivered real-time operational support and onboarding guidance to internal stakeholders and publishing partners, investigating complex escalations to ensure high service quality standards.
Collaborated with cross-functional teams to resolve workflow bottlenecks and refine system operating procedures. Authored operational workflows and SOPs, managed SharePoint repositories, and designed MIS dashboards in Power BI and Excel. Executed data migration using Python and SQL, and built automation tools to streamline reporting.
Degrees, certifications, and relevant coursework
M.Phil., English
M.Phil. in English degree.
M.A., English
M.A. in English degree.
PG Diploma, Computer Application
PG Diploma in Computer Application.
B.E., Mechanical Engineering
B.E. in Mechanical Engineering.
Technical Product Management Certificate, Product Management
Technical Product Management Certificate from PMI / LinkedIn Learning.
Power BI Certificate, Power BI
Power BI Certificate from LinkedIn Learning.
Certified ScrumMaster, Scrum
Certified ScrumMaster from Scrum Alliance, expired Sep 2025.
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