At Cinderella Cleaning Services, I coordinated daily schedules for 100+ cleaning bookings across short-let, serviced apartment, and end-of-tenancy properties. I maintained a 98% on-time completion rate by organizing schedules and using a standardized escalation protocol for last-minute changes.
I also managed 150+ WhatsApp group chats daily with cleaners and clients, responding to complaints and troubleshooting operational issues. I updated property management software with job statuses, tracked attendance and hours, and escalated urgent issues to management.
At StarBright Offices Inc., I assisted with data entry, logged daily branch records, and verified information. I also coordinated campaigns and prepared documentation and assets on schedule.
