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vince muteroVM
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vince mutero

@vincemutero

Analytical chemist blending pharmaceutical quality control and customer-focused banking operations.

Kenya
Message

What I'm looking for

I seek a quality/analytical role in a compliance-driven company where I can apply lab expertise, improve processes, and mentor teams.

I am an analytical chemist with hands-on experience in pharmaceutical production and quality control, complemented by practical experience in front- and back-office banking operations. I consistently deliver accurate testing, maintain rigorous documentation, and uphold GMP and ISO standards.

At Regal Pharmaceuticals and Nisafi Brands I performed routine and advanced analyses — including Karl Fischer titration, melting point determinations, optical rotation, and stability testing — contributing to zero non-conformances in critical batches and improved product release confidence.

I am customer-focused and process-driven, having reduced data backlogs by over 70% at Cooperative Bank and mentored new hires to improve team efficiency. I seek to contribute technical expertise, operational excellence, and strong communication to a quality or analytical role.

Experience

Work history, roles, and key accomplishments

ZL

Customer Service Representative

Zaribee Kenya Ltd

Feb 2025 - Dec 2025 (10 months)

Assisted customers through onboarding, document verification and motorcycle dispatch processes, improving response times and maintaining accurate records to ensure smooth contract acquisition and service delivery.

NB

Quality Control Analyst

Nisafi Brands

Jul 2023 - Sep 2024 (1 year 2 months)

Performed chemical and physical analyses on raw materials and finished detergent and soap products, achieving zero non-conformances in critical batches and ensuring compliance with ISO and regulatory standards.

RL

Quality Control Analyst

Regal Pharmaceuticals Ltd.

Jan 2018 - Dec 2020 (2 years 11 months)

Conducted routine product and raw material quality audits and analytical tests (Karl Fischer, melting point, optical rotation), prepared SOPs and maintained GMP-compliant documentation to support product release.

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology logoJT

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Analytical Chemistry

2013 - 2017

Grade: Second Class Honors (Upper Division)

Completed a Bachelor's degree in Analytical Chemistry with Second Class Honors (Upper Division).

KS

Kianyaga High School

Kenya Certificate of Secondary Education (KCSE), Secondary Education

2009 - 2012

Grade: A Minus

Completed Kenya Certificate of Secondary Education (KCSE) with an A- grade.

Tech stack

Software and tools used professionally

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vince mutero - Customer Service Representative - Zaribee Kenya Ltd | Himalayas