Vinay Pandey

I’m a customer-oriented insurance professional with 1+ year of hands-on experience in insurance policy review, claims handling, and regulatory compliance at Tata AIA Life Insurance. I’m confident explaining claim repudiations, policy interpretations, and Ombudsman disputes in clear, empathetic plain language—so customers always understand what’s happening and why.

In my remote role, I handle high volumes of insurance queries independently using async collaboration and self-directed scheduling, staying solution-first even when situations feel ambiguous. I reviewed 50+ insurance contracts and policy documents weekly with 100% IRDAI compliance, drafted customer-facing legal notices and formal responses, and improved processing time by ~30% through AI-assisted KYC/AML workflows—while protecting accuracy and audit outcomes. I’m especially motivated by SafetyWing’s mission to build a global safety net for digital nomads and remote workers, and I bring the communication, compliance rigor, and problem-solving needed to support members across health and travel coverage.