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Vijay Kumar Bejjam

@vijaykumarbejjam

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Site Reliability Engineer at LivePerson, supporting Syntrix and VoiceBase production reliability across AWS and GCP.

India

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At LivePerson, I supported reliability and production operations for Syntrix and VoiceBase across AWS and GCP. I managed Kubernetes workloads, automated infrastructure provisioning with Terraform, and maintained GitLab CI/CD pipelines.

At Prokopto Inc., I led NOC design and operations, achieving 99.99% service availability. I built observability with Prometheus, Grafana, and Datadog, and implemented infrastructure and HA/DR improvements across AWS and GCP.

Experience

Work history, roles, and key accomplishments

Site Reliability Engineer -II

Liveperson

Jun 2026 - Nov 2026 (5 months)

Managed reliability, availability, and operational support for production environments supporting LivePerson's Syntrix and VoiceBase products. Supported cloud infrastructure across GCP and AWS, ensuring stable and reliable production operations.

GCP AWS Kubernetes Terraform Gitlab Grafana OpenSearch MongoDB Incident Management

Site Reliability Engineer

Prokopto Inc.

Nov 2021 - Jun 2026 (4 years 7 months)

Led design and operations of a Network Operations Center (NOC), achieving 99.99% service availability and strong SLA adherence. Built alerting and reporting with Prometheus, Grafana, and Datadog, reducing incident resolution time by about 40%.