At Nokia/Infinera Corporation, I optimize LSP operations and consolidate logistics integrations on a unified platform, delivering $2.5M in annual savings. I also coordinate Salesforce, SAP, Azure, and LSP workflows for Advanced Replacement RMAs, achieving 92% SLA attainment.
I lead SAP logistics initiatives across order-to-cash and customer service, and architected LSP integration using SAP PI/PO, NAIP, and Pega. I also worked on advanced returns management to improve RMA, repair, and return workflows across multiple SAP instances.
Earlier, I designed SAP CS/SD solutions for AppleCare service and repair-depot operations at Wipro Limited and SAP ECC pricing solutions for Western Digital through OSO Ventures. At Infosys Limited, I provided SAP OTC/LE consulting across implementation, upgrades, rollouts, and application maintenance and support for clients including Apple, Hospira, Novartis, and Daimler Chrysler Japan.
