At Volvo Cars India Pvt Ltd, I own incidents in ServiceNow and coordinate with support teams to drive timely resolution while minimizing business impact and meeting SLA targets.
I track recurring incidents, coordinate root cause analysis with resolver teams, and follow up on corrective actions to improve service stability. I also coordinate planned, emergency, and standard changes, including approvals and impact assessments.
Earlier, at Silicon Valley Bank, I managed ITSM operations across Incident, Change, Problem, and Knowledge modules. At Cognizant Technology Solutions, I monitored application and infrastructure alerts using Dynatrace, SolarWinds, and Splunk, and handled incident management and service restoration.
