Victor Nardello
@victornardello
I resolve critical application incidents and improve observability across high-availability environments.
BrazilWhat I'm looking for
At Serasa Experian, I analyze and resolve incidents in critical high-availability applications, using Dynatrace, Datadog, Grafana, and Graylog to improve observability. My work has contributed to reducing MTTR by approximately 70%.
I investigate logs for root causes, manage SLA-driven incidents through ServiceNow, and support Java, RabbitMQ, Kubernetes, OpenShift, and AWS EKS environments. Previously, I developed and maintained Spring Boot applications and REST APIs at CI&T.
Experience
Work history, roles, and key accomplishments
Support Analyst
Serasa Experian
Sep 2021 - Present (5 years)
Analyze and resolve incidents in critical applications within high-availability environments. Monitor and ensure observability using Dynatrace, Datadog, Grafana, and Graylog, and contributed to initiatives that reduced MTTR by approximately 70%.
Junior Java Developer
CI&T
Dec 2018 - Aug 2021 (2 years 8 months)
Developed and maintained Java applications (Spring Boot), REST APIs, and software bug fixes.
Young Apprentice
John Deere
Jul 2018 - Nov 2018 (4 months)
Managed inventory control and stock processes.
Education
Degrees, certifications, and relevant coursework
UNIP
Analysis and Systems Development, Analysis and Systems Development
Completed an Analysis and Systems Development program at UNIP.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
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