Victoria Reuben

Created a customer service model to ensure customer satisfaction, resulting in increased loyalty and repeat business. Cultivated strong working relationships with internal teams such as marketing, finance, legal, and operations. Provided direction and mentorship to junior staff members on how best to meet their performance goals.

Oversaw the registration and documentation of clients and patients details. Ensured a mutual flow of communication between management and all other teams. Handled all incoming calls and managed client follow-up for appointments.

Managed the registration and documentation of clients and patients details. Ensured accurate and proper billing and documentation of claims. Mediated between Health Maintenance Organizations (HMOs) and private organizations with the clinic.

Oversaw and developed marketing campaigns and promotional activities. Conducted research and analyzed data to identify and define target audiences. Organized events and outreaches while monitoring performance.

Provided effective administrative support for all teams and departments. Reviewed and implemented organizational logistics movement, including travel plans and vehicle movement. Assisted with monitoring, reviewing, and verifying Purchase Request Forms (PRFs) and Purchase Orders (POs).

Supported children with learning using the Federal government approved curriculum, focusing on Mathematics, English, Reading, Writing, and theatre arts. Provided extra help to children with special needs using drama, songs, and poems. Helped to develop learning activities and adapted materials to aid learning.

Developed scripts for online plays and other media works. Engaged with production script writing and production voicing. Actively participated in radio drama programs, radio commercials, and documentaries on various projects.

Responsible for procurement and utilization of stage and studio equipment. Conducted all studio sessions efficiently and effectively. Edited pictorial and video works for effective service delivery.

Provided practical theatre education to children using poems, dance, drama, and songs. Developed teaching assessment methods and conducted assessments to determine the effectiveness of theatre education. Assisted with general administrative duties of the school.

Organized all media activities for general elections. Oversaw photography and pictorial development of general activities. Monitored and developed content slides for general program activities.

Obtained a Bachelor of Arts in Theatre and Media Arts from Federal University Lafia, Nasarawa State. The program provided a comprehensive understanding of theatre and media, preparing for diverse roles in the industry.

Completed a Diploma in Computer Utilization and Desktop Publishing at Salyna Computer Training Institute. Gained proficiency in computer applications and desktop publishing skills.

Obtained the West African Examination Council (WAEC) certificate from St. John's Secondary School. This qualification signifies completion of secondary education.

Received the First School Leaving Certificate from Sharp Brains Academy. This certificate marks the completion of primary education.